Shipping policy

Shipping Policy

Introduction

Thank you for shopping with Perfucio.

At Perfucio, every order is handled with care to ensure your fragrance experience begins from the moment your purchase is placed. We aim to process, prepare, and deliver your order as smoothly and securely as possible.

Please read this Shipping Policy carefully before placing an order. By purchasing from Perfucio, you agree to the terms outlined below.

1. Order Processing

Once your order has been placed, you will receive an order confirmation email with your order details.

Orders are typically processed within 1–3 business days, excluding weekends and public holidays. During peak periods, product launches, promotional campaigns, or high-demand seasons, processing times may be slightly longer.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking details, where applicable.

2. Shipping Times

Estimated delivery times may vary depending on your location, selected shipping method, courier service, and any customs or delivery delays.

Typical delivery estimates are:

  • Domestic Orders: 3–7 business days after dispatch

  • International Orders: 7–21 business days after dispatch

Please note that these are estimated delivery timeframes only. Perfucio cannot guarantee exact delivery dates, as delays may occur due to courier issues, customs processing, weather conditions, peak seasons, or circumstances outside our control.

3. Shipping Rates

Shipping rates are calculated and displayed at checkout before payment is completed.

Shipping costs may vary depending on:

  • Delivery destination

  • Order value

  • Package weight

  • Shipping method selected

  • Courier availability

  • Promotional shipping offers, if applicable

Any free shipping offers will be clearly displayed on our website or at checkout when available.

4. Order Tracking

Once your order has been dispatched, you may receive a tracking number by email.

Please allow up to 24–48 hours for tracking information to update after your order has been shipped.

If your tracking information does not update or your order appears delayed, please contact us and we will assist you where possible.

5. Incorrect Shipping Information

Please ensure your shipping address, contact number, and email address are accurate before completing your order.

Perfucio is not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping details, please contact us immediately at:

Email: orders@perfucio.com
WhatsApp Queries: +60166744953

We may be able to update your details if your order has not yet been processed or dispatched.

6. Refused, Unclaimed, or Undeliverable Orders

If an order is refused, unclaimed, or returned to us due to failed delivery attempts, incorrect address details, or non-payment of customs duties or import charges, the customer may be responsible for any return shipping fees, handling charges, or additional costs.

If a refund is approved for a returned undeliverable order, original shipping fees and any related costs may be deducted from the refund amount.

7. Lost, Delayed, or Damaged Shipments

Once an order has been dispatched, delivery is handled by the courier or shipping provider.

If your order is significantly delayed, lost, or arrives damaged, please contact us as soon as possible so we can assist with an investigation.

For damaged shipments, please contact us within 2 days of delivery and provide:

  • Your order number

  • Full name

  • Photos of the damaged product

  • Photos of the outer packaging and shipping box

  • A clear description of the issue

Perfucio will review the issue and may offer a replacement, refund, store credit, or another suitable solution depending on the circumstances.

8. International Shipping

Perfucio may offer international shipping to selected destinations, subject to courier availability and fragrance shipping restrictions.

International customers are responsible for any customs duties, taxes, import fees, brokerage fees, or additional charges applied by their country.

These charges are not included in the product price or shipping cost unless clearly stated at checkout.

Perfucio is not responsible for delays caused by customs inspections, import regulations, courier restrictions, or local delivery processes.

9. Fragrance Shipping Restrictions

Due to the nature of fragrance products, some shipping destinations may have restrictions on perfume, alcohol-based products, or aerosol-related items.

Perfucio reserves the right to cancel or refund any order that cannot be shipped due to legal, courier, customs, or destination restrictions.

If your order is affected by such restrictions, we will contact you using the details provided at checkout.

10. Order Cancellations Before Shipping

If you wish to cancel an order before it has shipped, please contact us immediately.

We may be able to cancel your order if it has not yet been processed, packed, or dispatched. Once your order has shipped, it cannot be cancelled and may need to be handled under our Return & Refund Policy.

11. Multiple Shipments

In some cases, your order may be shipped in multiple packages depending on product availability, order size, or courier requirements.

If your order is split into multiple shipments, you may receive separate tracking details for each package.

12. Contact Us

For questions about shipping, tracking, delivery delays, or order updates, please contact us:

Perfucio
Website: https://perfucio.com/
Email: orders@perfucio.com
WhatsApp Queries: +60166744953
Address: Malaysia