Refund policy

Return & Refund Policy

Introduction

Thank you for shopping with Perfucio.

At Perfucio, we are committed to creating a refined and memorable fragrance experience. Each order is prepared with care to ensure our customers receive products that reflect the quality, elegance, and attention to detail associated with our brand.

Please read this Return & Refund Policy carefully before placing an order. By purchasing from Perfucio, you agree to the terms outlined below.

1. Returns

Due to the personal and hygienic nature of fragrance products, we are unable to accept returns on opened, used, sprayed, damaged, or tampered products.

We may accept returns only if the item is:

  • Unopened

  • Unused

  • In its original packaging

  • In the same condition in which it was received

  • Returned within 14 days of delivery

  • Accompanied by proof of purchase or order confirmation

Perfucio reserves the right to refuse any return that does not meet these conditions.

2. Non-Returnable Items

For hygiene, safety, and quality reasons, the following items cannot be returned:

  • Opened fragrances

  • Used or sprayed perfumes

  • Products with broken seals or removed packaging

  • Discovery sets or sample sets, if opened

  • Gift cards

  • Personalized or customized items

  • Sale or final-sale items, unless faulty

  • Items not purchased directly from Perfucio

If you purchased a Perfucio product from another retailer, please contact that retailer directly regarding their return policy.

3. Damaged, Faulty, or Incorrect Items

We take great care when preparing every Perfucio order. However, if your order arrives damaged, faulty, or incorrect, please contact us as soon as possible.

To help us resolve the issue, please provide:

  • Your order number

  • Your full name

  • A clear description of the issue

  • Photos of the product, packaging, and shipping box

  • Any relevant delivery details

Claims for damaged, faulty, or incorrect items must be submitted within 2 days of delivery.

Once reviewed, we may offer a replacement, refund, store credit, or another suitable solution depending on the situation.

4. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping fees are non-refundable unless the return is due to an error on our part, a faulty item, or an item damaged in transit.

5. Exchanges

Perfucio may offer exchanges for eligible unopened and unused items, subject to stock availability.

If the requested replacement item is unavailable, we may offer a refund, store credit, or alternative product recommendation.

Products that have been opened, sprayed, or used cannot be exchanged.

6. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

We recommend using a tracked shipping service when returning items, as Perfucio cannot be responsible for items lost or damaged during return transit.

Return instructions and the return address will be provided after your return request has been approved.

7. Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We may be able to cancel your order if it has not yet been processed, packed, or dispatched. Once an order has been shipped, it cannot be cancelled and may need to be handled as a return, subject to this policy.

8. Refused or Undeliverable Orders

If an order is refused, unclaimed, or returned to us due to an incorrect address or failed delivery attempt, we may deduct shipping costs and any applicable handling fees from your refund.

Please ensure your shipping information is accurate before placing your order.

9. Lost or Delayed Deliveries

Once your order has been dispatched, delivery times may vary depending on the courier and destination.

If your order appears to be lost or significantly delayed, please contact us so we can assist with an investigation through the delivery provider.

Perfucio is not responsible for delays caused by customs, courier disruptions, incorrect shipping information, weather conditions, or events outside our control.

10. International Orders

For international orders, customers are responsible for any customs duties, taxes, import fees, or additional charges applied by their country.

These charges are not included in the product price or shipping cost unless clearly stated at checkout.

International returns may be subject to additional shipping costs, customs requirements, or restrictions due to fragrance shipping regulations.

11. How to Request a Return or Refund

To request a return, refund, exchange, or report an issue with your order, please contact us using the details below:

Email: orders@perfucio.com
WhatsApp Queries: +60166744953

Please include your order number, full name, email address, and reason for your request.

Please do not send any items back without contacting us first. Returns sent without prior approval may not be accepted.

12. Contact Us

For questions about this Return & Refund Policy, please contact:

Perfucio
Website: https://perfucio.com/
Email: orders@perfucio.com
WhatsApp Queries: +60166744953
Address: Malaysia